Refund and Return Policy

At Goa2Gulf, we strive to deliver the finest quality spices to your doorstep. However, if you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your shopping experience is hassle-free.

1. Eligibility for Refunds and Returns

  • Damaged Items: If your order arrives damaged or defective, you are eligible for a full refund or exchange.
  • Quality Concerns: If the product does not meet your expectations in terms of quality, you may request a refund or exchange within 7 days of delivery.
  • Incorrect Items: If you receive an incorrect item, please notify us immediately for a replacement or refund.

2. Timeframe for Returns

  • All refund and exchange requests must be made within 7 days of receiving your order. Requests made after this period will not be accepted.

3. How to Initiate a Return

  1. Contact Us: Email us at support@goa2gulf.com or call our customer care team at +971559521254 within 7 days of delivery.
  2. Provide Details: Include your order number, product details, and the reason for the return.
  3. Return the Product: If required, we will provide instructions for returning the product. Please ensure the item is securely packaged to avoid further damage during transit.

4. Refund Process

  • Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • Shipping charges are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item).

5. Exchanges

  • If you prefer an exchange, we will ship the replacement product once the returned item is received and inspected.
  • Exchanges are subject to product availability.

6. Non-Returnable Items

  • For hygiene and safety reasons, we cannot accept returns for opened or used spice products unless they are damaged or defective.

7. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost.

8. Contact Us

For any questions or concerns regarding our refund and return policy, please visit our website www.goa2gulf.com or reach out to our customer support team at support@goa2gulf.com.